Free Shipping:

We offer free shipping on orders within the U.S. that total $99 and Canada for orders CAD 139 or more. If a discount or promo code is applied to an order, the final total must still meet the minimum requirement to qualify for free shipping.

 

Eligible Destinations:

We provide shipping services to the contiguous 48 states, Washington D.C., Alaska, Hawaii, and Canada.

 

Order Fulfillment:

Orders are processed and shipped Monday through Friday, excluding holidays. In some cases, Saturday and Sunday deliveries may be available.

 

Shipping Timing:

Available shipping options and their associated costs are displayed during the checkout process. Once an order is processed, we ship it promptly. Please refer to the table below for estimated processing and shipping times based on your chosen method:

Method	Processing Time	Shipping Time
Economy Shipping	1-2 Business Days	6-8  Business Days
Standard Shipping	1-2 Business Days	3-6  Business Days
Expedited Shipping	1-2 Business Days	2  Business Days

 

Order Tracking:

You can track your order using the tracking number provided via email once your order has been shipped. Please note, for orders shipped via DHL, browser security settings may need to be adjusted to view their tracking page.

 

Shipping Updates:

Fulfillment and shipping updates will be sent to the email address associated with your order as it is processed.

Order cancellations and or modifications must be submitted in writing within 1 hour of order placement. After that time has elapsed, you may be eligible for a refund, exchange, or store credit. Please refer to those policies for more details.

Our cancellation and order modification policy does not apply for requests that occur outside of business hours.

Jack Archer has partnered with Onward to provide our customers with carbon neutral shipping protection, CashBack and a 90 day satisfaction guarantee on your purchase. When you add Onward to your order, you’ll be protected against lost, stolen or damaged packages. You’ll also have a 90 day satisfaction guarantee where if you experience product quality issues, Onward will work with you to make it right or refund your purchase. As an additional benefit, you’ll receive 10% of your purchase as CashBack for your next order with us.

How does Onward work?

Onward is an on-demand concierge service that covers our customers in the event they have shipping issues or have product quality issues with their purchase. If you add Onward to your order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will be reviewed for approval within an hour.

How Do I File A Claim?

You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.

Who does Onward partner with to make shipments carbon neutral?

Onward has partnered with Cool Effect, a 501c non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change.

How Much Time Do I Have To File A Claim?

You’ll have 90 days from the order date to file a claim.

What happens if my replacement order through Onward also gets lost, stolen or damaged?

Not a problem! Any replacement orders that are placed by Onward are still insured by Onward.

How does Onward’s CashBack feature work?

One of the benefits of adding Onward to your order is their CashBack feature. When you add Onward to your next order, you’ll receive 10% of that order as CashBack to use on a future purchase with us. After you place your order, Onward will email your CashBack balance and a code you can use to redeem your CashBack on your next purchase. As you place further orders that include Onward, your CashBack balance will increase and as you redeem your CashBack, your balance will decrease.

How does Onward’s Satisfaction Guarantee work?

Onward’s satisfaction guarantee provides coverage for any quality issues you experience with the use of our products.Quality Issues are defined as accidental product damage occurring during normal usage such as tears, rips, stains, drops, punctures, cracks, breaks, mechanical failures and electrical issues.If you experience any of these issues within the coverage period, you can file a claim with Onward. Onward may first attempt to repair the product at their expense before either replacing the product or issuing a refund.