Thanks for shopping at Jack Archer. If you are not entirely satisfied with your purchase, we’re here to help. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, visit our Returns Portal and provide your Order ID and shipping zip code to begin. you can initiate a return by clicking here.  

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs are the responsibility of the customer. These will be displayed in the return portal at the time of your request so there are no surprises.

You can always contact us for any return question at [email protected].

Damages and issues

 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Items not eligible for return/exchange

• Final Sale items
• Gift cards
• Gifts with purchase
• Intimates (boxers)
• International orders
  

Exchanges

Once your return package is scanned and shipped back to us, the exchange process begins. After we receive the item and complete a quick quality check, exchanges are typically processed within 5 business days.

We’ll keep you updated along the way, and you’ll receive a notification as soon as your exchange is on the move!

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected]. During higher volume periods, processing may take slightly longer as we ensure product quality and fairness for all customers. We appreciate your patience.

Please note: If you’re returning items from more than one Jack Archer order, please pack each order in its own bag or box and attach the return label that corresponds to that specific order. Combining items from multiple orders in a single package, or using one label for several orders, can prevent some returns from registering and may delay or prevent refunds.